Thank you for choosing Phormatec. We value your satisfaction and strive to provide a seamless shopping experience. In the event that you need to return a product, please review our return policy below:

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1. Eligibility:
   - All returns must be initiated within 60 days from the original date of purchase.
   - Products eligible for return must be in good condition and undamaged..
   - We reserve the right to decline a return if the product shows signs of wear and tear, damage, or improper usage.

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2. Return Process:
   - To initiate a return, please contact our customer service team via email at support@phormatec.com. They will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number.
   - The customer is responsible for securely packaging the product and ensuring it is shipped back to us within 60 days of receiving the RMA number.
   - We recommend using a reputable shipping carrier with tracking capabilities to ensure the safe return of the product.
   - Please include the RMA number on the return package and any related documentation.

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3. Shipping Charges:
   - The customer is responsible for all shipping charges associated with returns, including the initial delivery and return shipping fees, unless the return is due to an error on our part.
   - We recommend using a traceable shipping method and purchasing shipping insurance to protect against any loss or damage during transit.

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4. Restocking Fee:
   - All returned products will be subject to a restocking fee of 10% of the product's purchase price. This fee covers the cost of inspecting, testing, repackaging, and restocking the returned item.
   - The restocking fee will be deducted from the refund amount issued to the customer.

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5. Refund Process:
   - Once we receive and inspect the returned product, we will process the refund within 1-2 business days.
   - Refunds will be issued in the original form of payment used during the purchase.
   - Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.

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6. Exclusions:
   - Certain products may be excluded from our standard return policy due to customization or other specific circumstances. These exclusions will be clearly communicated on the product page or during the purchase process.

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We appreciate your cooperation and adherence to our return policy. If you have any questions, concerns, or require further assistance, please do not hesitate to contact our dedicated customer service team.

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Sincerely,
     Phormatec LLC